🥝 Customer Experience Squad Lead | Kaiārahi Tira Manaaki Kiritaki

New Zealand Parliament | Wellington, New Zealand | Posted April 12, 2026

Job Description

  Kaiārahi Tira Manaaki Kiritaki | Customer Experience Squad Lead 
 This position is the perfect blend of leadership and working at the heart of NZ's democracy.
 Opportunity to lead, coach and mentor 4-6 others
 12month fixed term contract with an immediate start
 5 weeks annual leave + competitive salary + more
  Te tīma | The team:  
 The Information Systems & Technology (IST) Group delivers information systems, technology and communications services, guidance and strategic direction to the Parliamentary Service, The Office of the Clerk of the House of Representatives, and partnering parliamentary precinct agencies, encouraging, and facilitating the appropriate application of IST to business operations. The IST Customer Service unit is responsible for the quality of IST service and support to its customers and champions a customer service focus across the IST Group and outsourced service providers. 
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