At Yorkshire Housing, we're all about creating trust, being curious, making things happen, achieving impact, and having fun! We're on a mission to provide outstanding customer service, and we need a dynamic and motivated leader to join our Customer Experience team.
We’re on the lookout for a Team Manager to join our Customer Experience leadership team on an 6 month fixed term contract to oversee the delivery of a high-quality service to our customers.
Leading the beating heart of Yorkshire Housing, you’ll be responsible for the day to day running of our Customer Experience Centre, ensuring all colleagues have the correct support and guidance needed to provide fabulous customer service.
Your primary responsibility will be to lead and inspire a team of Advisors and Experts, ensuring they deliver exceptional service across both voice and digital channels. You'll set clear expectations, provide coaching and deve...