JOB PURPOSE

We are seeking a customer‑oriented individual to join our company as a Customer Loyalty Specialist. As a valued member of our team, you will be responsible for contacting new customers shortly after onboarding to introduce the company, confirm policy details and ensure a smooth start. Your primary focus will be to conduct customer welcome calls and identify any early concerns or needs.

JOB DESCRIPTION

• Conduct outbound welcome calls to new customers
• Educate clients about their insurance policies, introduce company services, features and support channels
• Verify customer information and onboarding details
• Identify customer needs and elevate complex issues to the appropriate team
• Collect feedback to improve customer experience

QUALIFICATIONS, EXPERIENCE, & SKILLS

• Bachelor's degree in sales, marketing, or related field
• Previous experience in customer service,...