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🥝 Customer Onboarding & Platform Operations Specialist
SIX | Madrid, Spain | Posted June 13, 2026
Job Description
What You Will Do
Own and prioritize the backlog for platform operations, monitoring, resilience, onboarding tooling and technical client delivery.Translate incidents, support cases, client requests and due-diligence questions into structural improvements.Work with Engineering and Platform teams to improve observability, maintainability, automation an operational robustness.Support RFPs, DORA/security questionnaires and technical discussions with clients.Define requirements for internal tools that reduce manual effort and key-person dependency.Bridge Product, Support, Engineering, Sales and Clients with clear priorities and practical execution.Level 2 support for complex technical issues and help translate recurring incidents, onboarding frictions and reliability concerns into better monitoring, testing, documentation and platform improvements. What You Bring
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