Job Description

To support Head of Customer Outcomes with embedding Canopius’ customer outcomes framework across underwriting operations, ensuring products deliver fair value and fair outcomes for customers in line with the FCA’s Consumer Duty and global regulatory expectations.

The Role

The Customer Outcomes Manager is responsible for overseeing product governance practices, delegated authority and open market business from a customer outcomes perspective, and the development of meaningful management information that evidences customer outcomes.

Key Responsibilities

Customer Outcomes Strategy & Framework

• Lead the development and continuous improvement of Canopius’ customer outcomes framework within the first line of defence.
• Continue embedding Consumer Duty principles across product design, distribution, monitoring, and governance processes.
• Ensure customer outcomes are considered throughout the product lif...