Job Type
Full-time
Description
POSITION SUMMARY:
Customer Program Manager - Engine MRO
We are seeking a results-driven Customer Program Manager to join our team and report directly to the VP of Customer Programs. This role is responsible for managing customer engine programs end-to-end - from induction through delivery - ensuring that cost, scope, and turnaround time (TAT) commitments are consistently met. The CPM serves as the primary customer interface, owning all communication, program updates, and escalations while coordinating with internal departments including Operations, Engineering, Quality, Finance, and Supply Chain.
Key responsibilities include managing contracts and commercial terms (NTE, FFP, O&A), providing detailed shop visit forecasts, and generating program performance reports and customer scorecards. The CPM will oversee Gate 0-1-2-3 program reviews, monitor material and vendor repair status, track costs vs....