Scope
Ensure successful execution of customer orders by consistently delivering projects on time, within scope, and within cost, while maximizing customer satisfaction and strengthening long-term customer relationships.
Core Processes and Key Responsibilities
* Execute and manage the customer order portfolio in full compliance with company processes, from project handover after tendering to project close-out, ensuring on-time and in-full delivery.
* Act as the single point of contact for customers during the order execution phase, proactively managing expectations and ensuring clear, timely communication.
* Coordinate cross-functional teams (Supply Chain, Manufacturing, Project Engineering, Sales, Project Buyers) to ensure alignment and efficient execution.
* Plan, enter, monitor, and control customer orders, tracking progress, milestones, and deliverables against agreed timelines.
* Review customer...