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🥝 Customer Quality Engineer: Failure Analysis & Field Claims
REC | singapore, Singapore | Posted June 05, 2026
Job Description
Responsibilities - Process field claims in a timely manner for resolution
- Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
- Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits
- Collaborate with cross-functional teams, contributing to the product FA or characterization
- Provide timely engineering insights including failure analysis, technical reports and presentation
- Handle customer visits and factory audits and product inspection
- Develop & contribute to building knowledge base of degradation from product to material level
- Design tests to detect infant mortality and mid-life product failures
Qualifications - Minimum bachelor's degree (engineering discipline), advanc...