Customer quality engineer (m/f/x) & problem solving

Bulle

Your Responsibilities

• You analyse claims, take in charge problem solving projects using appropriate quality methods and tools (Shainin, 5 WHY, 8D),
• You track the initiated actions, coordinate Quality Rooms and animate 8D meetings as well as challenge root cause analysis,
• You give regular feedback to management and escape serious complaints and issues,
• You organize and deploy training on problem solving methodology and ensure knowledge sharing within the company,
• You track all necessary Customer Quality KPIs in a dashboard,
• You organize and lead customer meetings and visits,
• You deploy monitoring of non-reoccurrence and lessons learned through inputs to FMEA, design rules and change management,
• You conduct reliability and statistical analysis to predict future issues in field using methods such as Weibull.