Overview

Are you a talented individual ready to join an awesome team in the Automotive industry? The EXCLUSIVE distributor of Baic Auto here in the Philippines needs a Customer Relation Manager. Below are the responsibilities of a Customer Relation Manager.

Responsibilities

• Develop and execute nationwide customer relations strategies aligned with company goals.
• Lead and mentor the Customer Relations team and nationwide CROs to achieve performance standards.
• Oversee customer experience, conflict resolution, and escalation management.
• Drive customer feedback programs and translate insights into improvement strategies.
• Manage and enhance customer service processes and initiatives across dealerships.
• Collaborate cross-functionally with Sales, Service, and dealership partners for seamless customer experience.
• Monitor KPIs and present reports with actionable recommendations to senior managemen...