Job Title

Customer Relations Manager

• Develop and execute initiatives to improve customer experience across all touchpoints (digital, in-person, and call center).
• Lead projects to enhance service standards, streamline processes, and introduce new technologies for better engagement.
• Monitor and analyze customer feedback, identify pain points, and implement solutions to improve satisfaction.
• Collaborate with internal teams and external vendors to deliver customer‑centric programs and campaigns.
• Oversee training for frontline staff to ensure consistent and high‑quality service delivery.
• Prepare reports and dashboards on customer experience metrics and recommend improvements.
• Drive community engagement activities and ensure alignment with Town Council’s vision and service charter.

• Bachelor’s degree in Business, Communications, Customer Ex...