We are looking for a hands‑on CRM Manager to take ownership of customer lifecycle marketing across multiple fashion brands. Sitting within the Marketing team, this role blends strategic thinking with execution, ensuring high‑performing CRM campaigns across all channels.

You will play a key role in building and scaling the CRM function, driving acquisition, retention, and customer lifetime value. This opportunity is ideal for someone who thrives in a fast‑paced eCommerce environment and enjoys both strategy and delivery.

Key Responsibilities

• Own and lead the end‑to‑end CRM strategy, aligned with wider digital and commercial objectives
• Execute email and SMS campaigns end‑to‑end, from briefing and build through to deployment and optimisation
• Develop and optimise lifecycle journeys, including welcome, browse/cart abandonment, post‑purchase, reactivation, and loyalty
• Manage CRM campaign planning and calendars, ensuring alig...