GENERAL SUMMARY OF POSITION:

The Customer Representative serves as a direct point of contact for Garland’s customers and is responsible for promoting, increasing, developing, facilitating, and maintaining customer sales and customer satisfaction. The Customer Service Representative must troubleshoot, problem-solve, communicate, and coordinate with other departments at Garland to ensure customer satisfaction.

CORE & ESSENTIAL FUNCTIONS:

• Handle all customer communication in an effective, efficient and positive manner through problem solving and analytical skills.
• Must be able to quickly and professionally react to the unique needs of Garland’s customers.
• Must be able to interpret and implement policies and practices relating to satisfying customer’s needs and issues.
• Effective communications and working with sales representatives to assist in tailoring proposals and solutions that meet the needs of the...