Taguig City, Metro Manila, Philippines
Department: Data & AI & Risk – Anti-Fraud
Employment Type: Full-time
Work Arrangement: Hybrid
What You'll Do
- Address user concerns regarding fraud-related reports with their accounts. This includes unauthorized activities on user accounts and scam-related reports.
- Monitor and review transactions conducted by users.
- Conduct in-depth investigations into accounts for security-related reports filed by users.
- Collaborate with other platforms in handling reports of accounts associated with fraudulent activities.
- Communicate with users via ticket regarding their reports in a timely manner and within the Service-Level Agreement.
- Work closely with other teams from other departments to handle and address fraud-related concerns.
- Perform other related duties and ad hoc tasks as required.
What We Expect From You