Company Overview The client is an integrated logistics company specializing in container unpacking, delivery and transportation, local storage, and integrated inventory management and dispatch. Job Summary You are to inform and coordinate communication between customers and the logistics team. Inform customers of any charges that may be incurred. Responsibilities Arrange delivery times and confirm schedules by contacting customers to ensure smooth logistics operations Provide accurate quotations for ad-hoc services such as uncrating, haulage, and disposal based on customer requests to support service transparency Track cargo status to ensure timely delivery and proactively update customers on shipment progress Reschedule deliveries promptly after unsuccessful attempts to maintain reliable service and customer satisfaction Preferred competencies and qualifications Communicate clearly in English and Chinese to engage effectively with customers and stakeholders Demonstrate patience when h...