About the role

The job holder is to handle all sales support and customer service activities of assigned accounts. This is a fast pace working environment and staffs is expected to be able to follow up on urgent matters after office hours and also able to digests whole departmental email.

Key responsibilities

• Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time
• Work with Sales to understand and execute pricing and supply and payment for each account
• Manage the order-to-delivery process to ensure smooth delivery, including coordination with customers, Sales, the global supply team, as well as delivery agents
• Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations
• Order follow-up activities, including submission of deli...