After-Sales Service Administration

• Manage the administrative follow-up of repair and service intervention files.
• Coordinate communications between customers, service engineers, and various internal departments.
• Ensure that information is accurately maintained and updated in our management systems.

Maintenance Contract Management

• Prepare renewal quotations and proposals for new maintenance contracts.
• Create contracts upon receipt of customer orders.
• Ensure the invoicing of completed services.

Service Sales Administration

• Respond to customer inquiries by phone and email.
• Prepare and send repair quotations.
• Enter customer orders and ensure their follow-up.
• Process invoicing operations.
• Manage credit notes, equipment returns, and customs formalities.

Administrative Support ...