Customer Service Assistant

About the Role

This Customer Service role will involve processing administration requests and queries from mortgage advisers received via our Sourcing platform, online chat, email and over the phone. This is an exciting opportunity to join a business that truly invests in its people.

As a Customer Service Assistant, you will support advisers across a variety of channels, ensuring requests are handled efficiently and professionally. The ideal candidate will show initiative, have a positive attitude, and demonstrate a genuine passion for delivering excellent customer service.

About the Business

Air, part of the Key Group of companies, is the largest community of its kind in the later life lending market, with over 8,000 members across the UK.

It is specifically designed to help advisers and brokers develop their business, providing the tools and infrastructure needed to compete with large sector specialists.

Air ...