Customer Service Administrator

£26,000 - Full Time / 35hrs per week

Monday to Friday 9 am to 5 pm (hybrid working 3 days office / 2 days from home)

We have an exciting opportunity for a Customer Support Advisor within the Postings team. 

Reporting to the Customer Support Team Leader, the Customer Support Advisor will play a key role in delivering a best-in-class customer experience throughout the customer journey.

Your key responsibilities include:

• Undertake customer service payment processing activities, delivered against agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

• Managing the daily control and reconciliation of unallocated payments, ensuring cash postings and refunds are accurately to customer accounts within agreed timescales.

• Delivering excellent customer service by taking ownership of payment-related queries and resolving issues efficiently and effectively.

• Handling daily cust...