Overview
VIVO provides facilities management and accommodation maintenance for the UK military and its partners, embodying both experience and innovation.
Contract Details
Location: Hunts Cross, Liverpool (L19 2PH). Contract type: Permanent, Part‑time. Working hours: Saturdays and Sundays 16 hours, rotating between 8:00–16:30 and 12:30–21:00.
Responsibilities
- Act as the first point of contact for customers in a helpdesk team of 16.
- Handle inbound and outbound telephone calls and manage customer queries via email and other digital channels.
- Log and monitor service requests using the CAFM system (Maxmio).
- Work to agreed KPIs and SLAs while maintaining site security, safety and compliance standards.
- Support colleagues and contribute to projects and continuous improvement initiatives.
Qualifications
- Previous experience in a customer service or contact centre environment.