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🥝 Customer Service Advisor

TELUS Agriculture & Consumer Goods | ross on wye, United-Kingdom | Posted June 15, 2026

Job Description

We are currently seeking a first-line Customer Support Advisor to join our team and provide direct support for our software solutions. In this role, you will guide our customers through everything from core product functionality and training scenarios to software licensing queries.

You will need to combine excellent customer service with great organisational skills and enthusiasm, be an enthusiastic team player, work hard, push the boundaries and take responsibility to delight our customers. You will be given opportunities to learn new skills.

Responsibilities

  • Providing multi-channel support and advice to resolve customer queries via phone, email and online chat.
  • Investigating and troubleshooting issues across a variety of software products.
  • Setting up screen share sessions in order to troubleshoot more complex issues.
  • Logging all interactions using our Salesforce Cloud CRM system.
  • Gaining detailed knowledge ...

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