About the job Customer Service Agent

Responsibilities

Customer Service

• Daily Input of customer transactions (Receipts / Orders/ )
• Provides operational reports upon request.
• Caters to special order requests from customers.
• Prepares relevant documentation for transactions.
• Prepares billing breakdown and raises invoices in CFIT monthly.
• Supports team with backing up on other accounts when needed.
• Communicates with customers on daily operations.
• Escalates and aid in resolving operational issues.
• Maintains an organized and accurate system inventory for customers.
• Produces monthly KPI reports to be shared with customers.
• Follows up with customers for invoice approvals.

Relationships

• Coordinates with Warehouse staff to receive and release shipments.
• Maintains excellent working relationship with customers by proact...