We are seeking a passionate and driven Customer Service Agent to join our dynamic team based in Cebu City. In this full-time role, you will be responsible for delivering exceptional customer service to clients in the telecommunications industry. Working in a collaborative environment, you will be the friendly voice that resolves customer queries and concerns, ensuring a positive brand experience.



What you'll be doing

Responding to inbound customer calls and emails in a timely and professional manner

Efficiently troubleshooting and resolving a variety of customer inquiries and issues

Providing product information and advice to customers

Documenting customer interactions and maintaining detailed records

Escalating complex issues to the appropriate team members when necessary

Adhering to all company policies and procedures

Contributing to a positive team culture and supporting your colleagues



What we're looking...