iPeople Solutions is currently recruiting for Customer Service Agent to work for our client based in Islington and surrounding areas.

The successful post holder will provide excellent customer service dealing with enquiries and issues end to end within a Contact Centre and face to face environment. In line with the ‘One Islington’ vision and using award-winning technology.

The successful post holder must have housing benefits and council tax experience.

Duties and Responsibilities

• To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy.
• To be sensitive to the needs of different customer groups ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special needs.
• To deal with all customer interactions in a polite, friendly and effic...