Fly Safair is actively hiring for the position of Customer Service Agent. The successful candidate will report directly to the Manager Base Airport and play a key role in ensuring exceptional service delivery to passengers.

Key Responsibilities Provide assistance to passengers with ticket sales, bookings, and flight modifications, including explaining rules, regulations, terms, and conditions as needed. Support customers during flight disruptions and cancellations, ensuring smooth resolutions. Safeguard and handle sensitive and confidential information responsibly. Address passenger complaints in a professional, timely, and efficient manner. Escalate complex or unresolved issues to the on-duty Supervisor for further action. Deliver exceptional customer service consistently, maintaining a professional demeanor at all times. Requirements Experience in airport operations and ticket sales. Flexibility to work weekends, public holidays, and varied shifts as needed. Proficiency in u...