Do you enjoy helping customers and solving problems every day?
Would you like to be part of a growing international team shaping the future of sustainable mobility?
At BYD, we are shaping the future of sustainable mobility. To support our growing European operations, we are building a new Customer Service Center and are looking for Slovakian-speaking Customer Service Agents to join our team.
In this role, you will be the first point of contact for our customers, supporting them through multiple channels such as phone, email, live chat, social media, and dealer networks. Your goal will be to deliver a high-quality customer experience by providing timely, accurate, and customer-focused solutions.
Your Responsibilities
Handle customer inquiries, complaints, roadside assistance cases, suggestions, and positive feedback via inbound calls, emails, and live chat
Ensure a professional, empathetic, and solution-oriented approach in every customer interaction
Accurately docu...