Permanent, Southampton£26,000 - £28,000 per annum depending on experienceAbout Our Client
Our client is based in Southampton and due to a busy period and various ongoing projects, the customer service team is looking for additional support.
Job Description
Respond to customer queries via phone, email, or chat in a timely and professional manner.Identify and resolve customer issues, ensuring a high level of satisfaction.Maintain accurate records of customer interactions and transactions in the system.Collaborate with internal teams to address complex customer concerns.Provide customers with clear and accurate information about products and services.Proactively identify opportunities to improve customer experience.Follow company policies and regulatory requirements during all interactions.Assist with additional tasks as required within the customer service de...