Your Mission

Customer Service

• Handle and manage inquiries, questions, and issues with empathy and efficiency.
• Interact with customers via phone, email, and chat.

Claims Management

• Process claims according to their level of severity.
• Coordinate with internal stakeholders to provide fast and effective solutions.

Payment Collection

• Contact customers with outstanding payments.
• Negotiate solutions to help recover overdue fees.

Customer Retention

• Conduct call campaigns with customers who have requested cancellation.
• Use sales and retention arguments to maintain customer loyalty.

Continuous Improvement

• Identify opportunities to improve processes.
• Propose solutions to increase efficiency and customer satisfaction .

What We’re Looking For

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