The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

**Responsibilities:**

+ Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
+ Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
+ Ensure transactions are executed timely and accurately
+ Identify and implement process improvements and test new features/functions
+ Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
+ Contribute to short and long-term projects and engage with global partners where necessary to meet client requirem...