Role Overview

The Customer Service Associate will support both B2C and B2B (Corporate) client segments, playing a critical role in delivering a seamless and high-quality customer experience. This role serves as the primary point of contact for customers, supporting onboarding, account setup, operational queries, and ongoing client engagement.

The successful candidate will build strong client relationships, ensure efficient onboarding processes, resolve operational issues, and collaborate closely with internal stakeholders to drive customer satisfaction and operational excellence.

Key Responsibilities

Client Onboarding & Engagement (B2C & B2B)

- Act as the first touchpoint for newly onboarded individual and corporate clients.

- Welcome new clients and provide onboarding materials, including welcome kits.

- Guide clients through:

- Wallet setup

- Platform navig...