Our client has a permanent, full-time opportunity for a Customer Service Coordinator to join their team.
You will interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company’s reputation for high-quality service.
The hours of work are 8.30am to 4.45pm, Monday to Thursday and 8.30am to 3.30pm Friday.
Duties and Responsibilities:
To be responsible for dealing with customer enquiries from start to completion including
price & delivery, invoice queries, order progress and amendments
To be conversant with the company ERP system and processes
To support the customer in the event of returning goods and the credit management of the
returns in line with the company guide lines in a timely & professional manner
To foster and maintain relationships with key customers to improve our retention rate and
support growth
To visit customers as required to build relationships and un...