Customer Service Coordinator - UAE National

At a glance

• Years of Experience Minimum 1 year
• Contract Type Unlimited contract
• Job Schedule Part time
• Locations Dubai Head Office
• Legal Employer HERMES MIDDLE EAST
• Posting Date 06/30/2025, 07:08 AM

Details of the job

MAIN RESPONSIBILITIES

RESPONSIBILITIES

• Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
• Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
• Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
• Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
• ...