• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers / financial representatives
• Assess appeals and put up recommendation to Managers/Head/HOD

• Minimum Diploma/degree holder qualifications with relevant experience will be preferred
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R ), email to:
EA License No: 99C4599