Permanent position, Salary up to $4,500 with AWS + Bonus
Responsibilities: - Answer all incoming calls promptly and professionally
- Respond to customer enquiries in a timely manner
- Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements
- Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements
- Coordinate booking arrangements with airlines, co-loaders, and overseas agents
- Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required
- Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly
- Ensure export customs formalities and permit declarations are completed accurately and within timeline
- Monitor shipment depa...