Customer Service Executive - You work in a call centre environment.

• Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
• Promote, educate, and guide callers on the use of HDB’s e-Services.
• Provide case‑specific advice and quality customer service to customers over the phone.
• Keep abreast of the latest policies and procedures to provide accurate information to customers.
• Resolve customers’ queries effectively and escalates problems promptly.
• Work as a team to ensure that call centre service KPIs are met.
• Any other tasks assigned.

• Possess effective telecommunication and strong customer service skills.
• Have a passion to deliver customer‑centric s...