Reed Business Support are recruiting for a Customer Service Executive on behalf of a well-established organisation operating within a specialist technical environment. This role is ideal for a customer-focused professional who enjoys problem-solving, supporting others and working in a fast-paced setting.

About the Role

• Handling customer enquiries and technical issues via phone, email and live chat
• Acting as a point of support for trainee team members, offering guidance and escalation support
• Investigating and resolving issues, escalating more complex cases where required
• Communicating with customers globally, managing sensitive situations with professionalism
• Ensuring customer requests meet internal security and compliance standards
• Working collaboratively within the team to maintain service levels and response times
• Developing knowledge of technical products, systems and processes
<...