Job description
Job Title: Customer Support Executive (Voice / Blended
)
Department: Customer Success, Service & Operatio
nsEmployment Type: Full-Time, Permane
ntRole Category: Voice / Blend
ed
Job Descript
ionRoles & Responsibilit
- iesHandle customer queries through phone calls, emails, and chat channe
- ls.Provide timely and accurate solutions to customer concerns and issu
- es.Deliver excellent customer service by actively listening and understanding customer nee
- ds.Maintain a professional and empathetic approach while interacting with custome
- rs.Ensure quick resolution of issues with a focus on customer satisfacti
- on.Meet key performance metrics such
- as:Average Handling Time (A