Job Description We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.
As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.
Position: Customer Service Executive (English & Malay, Work in Office) - Sungai Petani Kedah
Job Description
Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.

Resolve customer complaints to achieve high customer satisfaction

Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements
SPM, Diploma and above

Excellent English and Malay communication skills (written, verbal, listening)

1-2 years of BPO experience will be an added advantage.

Customer-oriented mindset...