Responsibilities

• Ensure that operational functions are based on comply as per company term and conditions.
• Monitor and ensure that individual KPIs are being followed strictly.
• Coordination with carriers and Equipment Control team at local level in terms of issues.
• Handles operational issues during booking, pre-carriage and on-carriage, response of counterpart.
• Highlight recurring system issues, customer requirements/SOP and change requests in coordination with next tier level.
• Unsolved/unclear issues relating to HBL/MBL verification, cargo declaration and shipment related disputes.
• Able to monitor the process of shipments like uplift date, ETA/ETD and ATD/ATA.
• Assist customers with shipment requirements in terms of booking shipments with carriers.
• Ensure all enquiries and emails are answered within same day or latest within 24 hours.
• Updating AP and providing vendor’s invoices to Financ...