Responsibilities

• Plan, develop, implement and improve effective customer service goals, procedures, policies, and standards.
• Understand and address customer’s needs, complaints, inquiries or other issues and follow up on the problems raised until resolved via various communication platforms.
• Engage and manage call‑in customers by assisting, confirming or clarifying any concerns as needed.
• Provide customers with a professional standard of service and to achieve a high level of customer satisfaction.
• Provide timely and accurate responses to customer inquiries regarding the latest model promotions, special offers, and product features.
• Efficiently utilize the CRM system to access and manage customer data, track interactions, preferences, and sales history, ensuring personalized service.
• Act as the point of contact for customer feedback and concerns, collaborating with the sales team to resolve issues and fin...