Job Title

COE Specialist (Japanese Speaker N1)

Your Impact

• Provide world-class customer support through email, chat, and phone to our community of users, drivers, and partners with prompt and clear solutions.
• Deliver timely and actionable insights to stakeholders through clear communication and collaboration.
• Identify patterns and contribute to process improvements that enhance the customer experience and optimize our support systems as we scale.
• Help retain high-value partners and users by managing and resolving challenging situations effectively.
• Maintain a high standard of quality in all your work, contributing to the long-term success of the team and organization.

What You'll Do

• Handle Escalations: Manage and resolve complex customer support cases escalated from our BPO partner teams and internal channels.
• Deliver Expert Support
• Inve...