The Customer Service Executive is responsible for providing a high level of customer service, managing up-to-date equipment data in Dynamics AX system, keeping all relevant documentation up-to-date. This role also entails monitoring customers’ monthly payment cycles and following up as necessary to ensure overdue payments are processed.

Principal Accountabilities

• Upkeep of equipment rental movement (AX) records and procedures.


• Troubleshoot AX system error (if applicable).


• Ensure that all invoices are sent to customers on a timely manner after issuance of invoices (ie: via email or courier).


• Rectify incorrect or rejected invoices immediately and send out to customers once amendment is done.


• Send report or email to customers requesting for overdue or monthly PO outstanding.


• Close follow‑up with customers on overdue debts to achieve DSO target with close co‑ordination wi...