Customer Service:

• Provide exceptional customer service by responding promptly to customer inquiries.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain high levels of customer satisfaction through professional communication and relationship-building.
• Guide and assist team members, Singapore or Manila team as needed.

Sales Management:

• Conduct sales activities such as cold calling, lead follow-ups, and sales inquiries with potential customers.
• Utilize company-provided leads to reach out to prospects and identify their needs, proposing appropriate products or services.
• Meet and exceed individual and team sales targets.

Account Management:

• Manage a portfolio of existing customers, ensuring tha...