What you'll be doing on the job - Handle calls promptly by providing accurate and timely information, alternatives and solutions to customers on products and services.
- Respond to customers’ queries and concerns with the aim of achieving first call resolution. (calculate loan interest for customers)
- Follow up promptly with customers to resolve issues.
- Provide customers’ feedback to respective business partners in order to improve customer experience.
- Introduce and educate customers on the self-service/automated banking channels.
- Perform after- call administration work.
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SGD 5,000 - SGD 6,000 /Month
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SGD 2,800 - SGD 3,200 /Month
Receptionist cum Admin Assistant (12 months contract) #J-18808-Ljbffr