Job Summary We are seeking a proactive Customer Service Executive to manage customer communications, process orders, resolve issues, and support office administration in a fast-paced SME environment.
Responsibilities - Respond to customer enquiries via phone, email, WhatsApp, and social media to provide timely and accurate information
- Process customer orders, prepare quotations, and conduct follow-ups to ensure order completion
- Resolve customer complaints professionally and promptly to maintain satisfaction
- Build and maintain positive relationships with customers to enhance loyalty
- Coordinate with internal teams to manage deliveries, orders, and service requests efficiently
- Perform daily office administrative duties including scheduling and managing office supplies
- Prepare invoices, purchase orders, and maintain accurate documentation for business transactions
- Organize and maintain fili...