Job Description:

• Looking for an entry-level Customer Service professional to join their dynamic team.


• You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.


• Process customer orders and requests for product repair into an ERP/order entry system.


• Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.


• Support and initiate pricing dispute process.


• Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.


• Support, address, research and escalate (as needed) customer issues; respond...