The Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

**Responsibilities:**

+ Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
+ Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products
+ Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
+ Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients
+ Create reports for internal and/or external ...