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Central Customer Service Junior Coordinator China & TW

Purpose

• To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
• To ensure all enquiries within the mailbox are attended to within the agreed SLA
• To provide administrative support to the GCS and LCS (local customer service) team.
• May receive assignments from senior support personnel as required.

Main Responsibilities And Tasks

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unab...