Customer Service Executive (华语客服人员)

Location: Kuala Lumpur & Penang

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media professionally and promptly.
• Provide accurate information on products, services, order status, delivery times, and company policies.
• Assist customers with general queries, complaints, and troubleshooting, ensuring issues are addressed effectively.
• Process customer orders, cancellations, returns, and exchanges per company policies.
• Resolve product defects, delivery problems, and payment discrepancies.
• Escalate complex issues to senior management as needed for prompt resolution.
• Build strong customer relationships through personalized service and proactive problem-solving.
• Follow up with customers to confirm satisfaction and ensure all issues are resolved.
• Maintain accurate records of interactions, transacti...