Elevate customer satisfaction as a Customer Service Lead at NFI. This role involves managing inquiries, ensuring prompt order processing, and addressing complaints effectively.
NFI seeks a Customer Service Lead responsible for responding to inquiries and managing customer accounts. The position includes coordinating shipping requests and ensuring accurate invoicing. Strong communication skills and effective complaint handling are essential for ensuring service excellence across departments.
Key Responsibilities:
• Respond to customer inquiries and complaints promptly
• Coordinate special shipping requests and expedite orders
• Follow up with departments to meet service standards
• Verify invoicing and maintain accurate records
• Communicate customer feedback to management
Requirements:
• 1-2 years of customer service experience
• Proficient in MS Office and shipping software
• Excellent oral and written communication skills
• HS diploma or equivalent...